Technical support services
End-to-end IT Support: Customized solutions to fit your business
At INNOVA NEXO, we provide comprehensive IT support designed to cover all your company's technological needs — from everyday issues to critical incidents.
Our team is ready to quickly address and resolve any technical challenge, ensuring your business operations continue uninterrupted, no matter how complex the problem.
Multi-Level Technical support
Level 1 support:
Frontline assistance for basic issues.
Our Level 1 support focuses on resolving common technical issues and providing initial assistance to end users. This includes:
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Troubleshooting login and password issues
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Setting up devices and peripherals
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Basic support for applications and software
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Level 2 support:
Advanced troubleshooting for complex technical issues.
Level 2 support handles more complex technical problems that require deeper insight and expertise. This includes:
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Diagnosing and resolving network-related issues
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Troubleshooting errors in operating systems and specialized software
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Assisting with advanced hardware and device configuration
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Level 3 support:
Specialized assistence for critical issues
Level 3 support is dedicated to handling critical or high-complexity incidents. Our team of engineers provide services that help you get up to speed by:
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Resolving infraestructure failures affecting multiple systems
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Diagnosing and correcting incidents and problems in mission-critical servers, networks, and platforms.
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Executing disaster recovery tasks and forensic analysis of incidents.
Dedicated and ongoing IT support
At INNOVA NEXO, we understand that every business is unique, which is why we offer personalized support to fit your business’ specific need.
Whether through remote assistance or on-site interventions, we ensure that you always have the technical backing you need to keep your operations running smoothly.
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Continuous monitoring & preventive maintenance
In addition to reactive support, we provide continuous monitoring services to identify potential issues before they actually impact your infrastructure. With our preventive maintenance strategy, we minimize downtime and improve the operational efficiency of your IT environment.
Our comprehensive IT support service guarantees that your business receives the right support at the right time, from minor issues to critical incidents. At INNOVA NEXO, we are committed to keeping your systems running efficiently, so you can focus on what matters most: growing your business.